AI-powered infrastructure for personalized behavioral healthcare

Healthcare AI
Administrative Automation
Clinical Documentation
Practice Management
COMPANY PROFILE
Industry
Mental Health; Remote Patient Monitoring (RPM).
Size
900k+ Behavioral Health workers in U.S, PsychNow was built by them and for them.
Web
psychnow.com
HQ
Boston, MA
2X
faster intake consultations
99%+
patient completion rate

About the client

PsychNow is a care delivery platform powered by multimodal AI that gives clinicians practical decision support.

The best care starts with truly hearing a patient’s story. PsychNow’s digital assessment gives clinicians a clear, nuanced view of how someone thinks, feels, and relates to the world. This makes it easier to allocate resources and conduct thorough, high-quality intake consultations in half the time.
 By connecting screening, intake, and ongoing care, their tools help providers build a complete picture of each patient and support them continuously, even between visits. This approach creates a new, patient-centered model of mental health care.

The Challenge

PsychNow needed a tech partner with expertise in AI, design, and development—plus knowledge of industry regulations and HIPAA compliance—to build a secure mental health platform on a fast timeline.

The Solution

x2

faster intake
consultations
Strategy
Development
Interoperability
Pink test tube rack icon.
Basic labs
Right-pointing chevron arrow icon.
Orange medicine bottle and pills icon.
Side effects
Sertraline
Right-pointing chevron arrow icon.
Two overlapping blue speech bubble icons with white text lines.
Schedule
Right-pointing chevron arrow icon.

The Challenge

PsychNow needed a tech partner with expertise in AI, design, and development—plus knowledge of industry regulations and HIPAA compliance—to build a secure mental health platform on a fast timeline.

The
Solution

x2

faster intake consultations
Strategy
Software Development
Interoperability

The Solution

PsychNow supports every step of mental health care, from screening and intake to ongoing treatment and collaboration, making it easier for patients to share their story and for psychiatrists, therapists, and primary care providers to respond with care that’s both timely and human

The Process

1. Discovery

Over the course of four weeks, we worked with PsychNow to redesign their screening and intake flow. Our weekly sessions explored how AI could enhance consultations and provider workflows. Reframing these flows as a guided consultation became a key milestone that shaped the product’s direction.

2. UX/UI

We continuously strategized, sketched, and refined our ideas to develop a smooth flow, ensuring no information was lost.

3. Development & QA

The team brought the product to life, keeping PsychNow involved at every stage. We started with the MVP, tested it thoroughly, and continuously refined it through regular iterations.

All-in-one patient mobile app for  improved patient engagement

The patient app provides a secure digital experience that enables users to access psychiatric care, manage appointments, communicate with providers, and stay engaged throughout their treatment journey. Built with a focus on usability, reliability, and scalability, the platform supports smooth patient-provider interactions, specially during the intake process.
PsychNow voice and text-based patient intake screen with symptom assessment and audio recording
Voice and Text-Based Patient Intake Experience
The patient app prioritizes the mental healthcare experience through intuitive UX/UI and flexible communication options. Patients can connect directly with their care team, complete intake processes using written or voice-based inputs, adapting the experience to different care needs while providing clinicians with richer patient context.
PsychNow patient check-ins dashboard showing pending tasks, lab results, and side effect tracking
Improving First Consultations with Digital Patient Intake Management
The patient app centralizes key healthcare interactions in one secure platform, allowing patients to view and upload lab results, report side effects, and schedule appointments from a single place improving the quality of first encounters.
PsychNow remote patient monitoring screen for blood pressure and heart rate data entry
Remote Patient Monitoring for Better Clinical Insights
The app enables patients to provide comprehensive health information to support a more complete and personalized care approach. By capturing key health metrics such as blood pressure and heart rate, the platform gives clinicians deeper insights into the patient’s overall condition, helping them make more informed decisions and deliver more coordinated care.
PsychNow my providers screen showing active consultations and care team transparency
Patient Engagement and Care Transparency
The app gives patients visibility into their care team and treatment journey, creating a stronger sense of connection and trust throughout the process. By providing direct access to clinician information and ongoing care visibility, the platform improves transparency, engagement, and the overall patient experience.
PsychNow AI-generated clinical summary with patient case overview and medication details
AI-Powered Clinical Summaries for clinicians
After the detailed assessment, the platform synthesizes a comprehensive summary for the clinician using AI, saving time and accelerating the process of understanding each patient.
PsychNow AI triage dashboard flagging potential behavioral health risk areas for clinical review
AI for Smarter Patient Triage
Using AI and configurable clinical rules, the platform automatically analyzes patient-submitted information to identify key indicators, flag potential risks, and classify patients based on their needs. This enables care teams to prioritize high-risk cases.
MPL daily tracker screen with 5 of 12 metrics completed, prompting the patient to log sleep, mood and energy, symptoms, significant events, and medication changes
Each patient can track every health metric that matters without relying on paper and manual intake.
MPL patient data screen showing weekly trend charts for ketones and mood/energy across cardiometabolic and mental health categories, with toggleable metrics
Labs and clinical documents can be uploaded in one place. The app processes information and stores it in a way the clinician and patients can monitor changes through time.
MPL patient app showing daily tracking of movement, meals, and alcohol intake, with connected wearable devices including Keto Mojo, Withings, and Apple Health syncing automatically
Wearables can be synced for continuous health monitoring in a very simple way. This reduces errors when uploading data allowing for more reliable care.
MPL patient app messaging screen with direct chat to care team members and a weekly schedule of upcoming clinical assessments including the Yale-Brown and EMA scales
Built-in messaging keeps patients connected with their care team and upcoming appointments maximising adherence to the treatment and study retention
MPL patient app lab upload screen showing a PDF and photo upload flow for medical records, with a confirmation state showing labs successfully shared with the care team
Patinets can upload their lab results in various formats allowing the clinician to have updated important information for care in a centralized compliant platform.
MPL patient My Care screen displaying a tailored treatment plan with assigned nutrition handouts, low carb and keto frameworks, and structured programs with a treatment overview document
Every patient can access their tailored care plan and visualize their treatment and possible changes within one tap.

An all in one mental health care management platform

The clinician dashboard gives healthcare providers a centralized view of patient progress, treatment plans, assessments, and care activities in one secure platform. Clinicians can monitor prescriptions, track treatment adherence, and review patient outcomes in real time, while risk scores and longitudinal health insights help prioritize high-risk patients and optimize follow-up care. Clear care ownership and integrated care coordination tools enable multidisciplinary teams to collaborate more effectively, improving clinical workflows, patient engagement, and behavioral health outcomes.
PsychNow admin portal showing centralized patient list with interaction history and care status tracking
PsychNow consultations dashboard with patient assignments, treatment status, and specialist coordination
Centralized patient management
Clinicians receive patient risk scores based on completed assessments, appointments, and care activities, enabling faster, more accurate triage. They can visualize data for individuals and deep dive into their results if needed.
PsychNow Stripe integration screen for secure in-app payment processing for clinics and practices
Integrated billing & payments
The platform provides clear care ownership and role-based patient assignments, ensuring every member of the care team knows their responsibilities.
PsychNow patient status check screen showing emotional health reports and voice message submissions
Real-Time Patient Status Tracking
By identifying high-risk patients in real time, care teams can prioritize follow-ups, respond to urgent needs more quickly, and deliver proactive, data-driven behavioral health care.

Smooth experience that makes seeking care easier than ever

To users, a thoughtfully designed experience makes a real difference. Guiding patients step by step and asking the right question at the right time, helps them feel more comfortable opening up. This intentional design not only builds trust but also makes the entire care journey feel more approachable and easier to navigate.

Tech Stack & Integrations

react logo
laravel logo
aws logo
python logo
mixpanel logo
psychnow team at a conference

What if clinicians had the time to really listen again?

When psychiatrist Dr. Aaron Reichlin and technologist Alexander Mueller founded PsychNow, they shared a radical vision: what if AI could give clinicians back what the system stole, time to truly listen?

Now PsychNow turns the "15-minute med check" into meaningful first encounters by cutting paperwork time in half while helping providers uncover the stories behind symptoms. Sessions stop feeling rushed. Stories unfold. Connections deepen.

Using tech, PsychNow offers something different and hopeful: a return to the kind of mental health care that feels human again.

“Light-it is the pinnacle of professional expertise in modern digital mental health software design and development.”

Aaron Reichlin
CEO & Co-Founder at PsychNow
aaron reichlin portrait
Your Vision. Our Execution.
Two web developers share a screenshot showing code for a digital health product

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